We're here to help
Questions about your account, subscription billing, or institutional workspaces? Reach us directly — our dedicated team reviews every inquiry promptly.
General & Support
Product questions, account help, and technical inquiries.
Billing & Subscriptions
Payment receipts, subscription changes, and refund requests.
Enterprise & TPO Sales
College placement cells and recruitment agency workspaces.
Grievance Redressal
Statutory grievance officer per IT Act & E-Commerce Rules.
Operating Legal Entity
Montr AI Labs Pvt. Ltd.
Operating LoopResume AI
Marketing Portal: www.loopresumeai.com
Web Application: app.loopresumeai.com
Business Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
Standard Response Time: Acknowledged within 24 hours; resolved within 1–2 business days.
Enterprise Priority Support: Dedicated Slack channel and 4-hour SLA for campus TPO and recruiter accounts.
Statutory Grievance Redressal
In compliance with the Indian Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020:
- Officer Designation: Grievance Redressal Officer
- Entity: Montr AI Labs Pvt. Ltd.
- Grievance Email: grievance@loopresumeai.com
- Acknowledgment Timeline: Within 48 hours of receipt
- Resolution Timeline: Within 30 days of receipt
For consumer cancellations and refund processing, see our Cancellation & Refund Policy.