Shipping & Delivery Policy

1. Nature of Products and Services

LoopResume AI (operated by Montr AI Labs Pvt. Ltd.) is an online career technology platform offering AI-assisted resume building, deterministic Applicant Tracking System (ATS) match scoring, cover letter tailoring, role-specific career playbooks, and hosted web resume links.

Because all products offered on this website are delivered electronically over the internet via modern web browsers, no physical shipping or physical delivery is applicable. Customers will not receive any physical parcels, hardware, or paper materials through postal or courier services.

2. Digital Delivery Timeline & Fulfillment Process

We operate an automated, real-time digital fulfillment pipeline:

• Instant Account Provisioning (0 to 5 Minutes): Immediately upon successful transaction confirmation from our authorized payment processors (Razorpay for domestic Indian payments; Dodo Payments or Stripe for international transactions), your customer account is automatically upgraded.
• Immediate Feature Access: Paid-plan features, higher-limit AI tailoring rewrites, ATS match engine scans, unwatermarked PDF/DOCX downloads, and custom web links become instantly accessible inside your dashboard at app.loopresumeai.com.
• Free Tier Access: The ₹0 Free Forever plan provides instantaneous access without any payment or waiting period required.

3. Electronic Confirmation & Invoicing

Upon successful order completion and payment receipt:

• An automated transaction confirmation receipt containing your order reference ID, paid amount, and plan summary is dispatched immediately to your registered account email address.
• A formal tax invoice (displaying statutory GST details for Indian residents) is generated and made available for viewing and download in your account billing settings.

4. Shipping & Delivery Charges

Because our delivery mechanism is 100% digital, there are zero shipping fees, zero handling fees, zero courier costs, and zero customs charges associated with any purchase on LoopResume AI. The price displayed at checkout is the full price for software access.

5. Delivery Delays or Technical Issues

In rare instances, temporary network latency between banking networks and our payment gateways (e.g., pending bank server confirmation or webhooks delay) may cause a minor delay in account provisioning. If your paid-plan features are not active within 15 minutes of being debited:

1. Refresh your session by logging out and logging back in at app.loopresumeai.com/login.
2. Check your email inbox (including Spam/Promotions folder) for the payment confirmation receipt from Razorpay, Dodo Payments, or Stripe.
3. If the plan is still not activated, please email our support team immediately at hi@loopresumeai.com or billing@loopresumeai.com with your registered email and the payment transaction ID.

Our support team will manually reconcile the gateway status and provision your account or rectify the issue within 12 to 24 business hours.

6. Related Policies & Contact Information

For questions regarding cancellations, returns, and billing refunds, please review our comprehensive Cancellation & Refund Policy and our Terms of Service.