1. Free Plan vs. Paid Subscriptions
LoopResume AI provides a 100% Free Forever plan at ₹0. The free tier requires no payment details, carries zero hidden charges, and never converts into a surprise paid plan. There are no cancellation or refund requirements for free tier accounts.
Our paid subscriptions (Starter and Career) are billed at the listed rate (Starter at an offer price of ₹199/month, regular ₹399/month; Career at an offer price of ₹499/month, regular ₹699/month; or equivalent in international currencies) on a recurring monthly or annual basis until cancelled.
2. How to Cancel Your Subscription
You maintain total control over your subscription and may cancel at any time through our self-service dashboard:
- Log in to your account at app.loopresumeai.com.
- Navigate to Account Settings > Billing.
- Click "Cancel Subscription" and confirm your choice.
Immediate Effect: Cancelling stops all future recurring charges immediately. There are zero cancellation fees or penalties. You retain full access to all paid-plan features until the expiration of the pre-paid billing cycle you already paid for.
3. Refund Eligibility & Rules
We process refunds under the following fair, transparent rules:
- Initial Subscription Purchase (7-Day Guarantee): You are eligible for a 100% full refund if you submit your request within seven (7) calendar days of your initial upgrade to a paid plan.
- Unintended Subscription Renewals: If you did not intend to renew your monthly or annual subscription and forgot to cancel before the billing date, contact us within 48 to 72 hours of the renewal charge. As long as you have not engaged in heavy active usage of paid-only features in the new billing cycle, we will happily process a full refund.
- Duplicate or Technical Overcharges: If you were charged twice for the same billing period due to network lag, or charged in error due to a bank synchronization fault, our systems will either auto-reverse the duplicate charge or our team will process an immediate full refund upon notification.
- Fair Use Exceptions: Refunds may be denied if there is documented evidence of fraud, policy abuse, or excessive bulk scraping and export of platform assets prior to requesting a refund.
4. Step-by-Step Process to Request a Refund
Requesting a refund is simple and fast:
-
Send an email to billing@loopresumeai.com or hi@loopresumeai.com with the subject line
Refund Request — [Your Registered Email]. - Include your account email address and payment reference ID (from your Razorpay, Dodo Payments, or Stripe receipt).
- Our billing support team will review and acknowledge your request within twenty-four (24) business hours.
5. Refund Settlement Timeline & Payment Method
Once a refund request is approved, the refund is initiated immediately through our payment gateway. All refunds are credited strictly back to the original source payment method used during checkout:
| Payment Method / Gateway | Settlement Timeline | Destination |
|---|---|---|
| UPI / RuPay / Net Banking (Razorpay) | 2 to 5 business days | Direct credit to source bank account / UPI VPA |
| Domestic Credit / Debit Cards (Razorpay) | 5 to 7 business days | Credit balance on card issuing bank statement |
| International Cards (Dodo Payments / Stripe) | 5 to 10 business days | Source card statement (timeline varies by issuing bank) |
* Note: "Business days" exclude bank holidays, Saturdays, and Sundays. The exact timing of credit reflects standard inter-bank clearing times in accordance with Reserve Bank of India (RBI) and card network operating regulations.
6. Chargeback & Dispute Policy
If you experience any billing confusion or discrepancy, we kindly request that you contact us first at billing@loopresumeai.com. Filing an unverified bank chargeback often freezes transaction processing for 30–60 days, whereas our team can resolve, cancel, or refund your transaction within 24 hours directly.
7. Institutional & Enterprise Workspaces
Institutional agreements for college placement cells (TPOs) and staffing agencies are governed by bespoke enterprise order forms. Cancellation notice windows, invoicing terms, and refund eligibility specified in the signed order form take precedence over this standard consumer policy.
8. Contact Us Regarding Billing
Our support team is available Monday through Friday, 9:00 AM – 6:00 PM IST to assist with any billing questions:
Billing Support Contacts:
- Entity: Montr AI Labs Pvt. Ltd. (Operating LoopResume AI)
- Billing Inquiries: billing@loopresumeai.com
- General Support: hi@loopresumeai.com
- Contact Portal: www.loopresumeai.com/contact